We accept the following payment methods

• In order to process your orders without any delay, we strongly recommend you to pay using a PayPal Verified account

• Credit card available through Paypal guest check out. Your payment information is processed securely. We do not store credit card details or have access to your credit card information.

TELECHOICE Online – Shipping and Delivery Information.

Fast Dispatch (Same Day before 3PM AEST [MON-FRI] or Next Business Day)

90% of our orders are dispatched the same business day once payment has been approved. Then, once your parcel is dispatched, you will be notified via email of your unique tracking number and delivery details. You will also receive the carrier's details to track and trace your order.

We ship Australia wide through Australia Post.  TRACK YOUR ORDER

Please note: due to occasional delays or other operational issues, delivery times may vary for your delivery. Over 98% of orders shipped arrive within less than the maximum transit time

Our transit guidelines for standard delivery are:

Critical Information Summary

TeleChoice 28-day Pre-Paid Plans

 Information about the Service

These 28-day Pre-Paid Plans (“Plans”) are for a pre-paid mobile service. Each Plan includes Data Bank. No minimum contract term applies. No early termination charges apply on these Plans. Each Plan will require recharge on expiry unless you have set up auto-recharge.

~ Total minimum cost for each Plan is the cost of recharge.
* Selected Countries for International Calls Unlimited – Bangladesh, Brazil, Canada, China, Colombia, Denmark, Greece, Hong Kong, India, Ireland, Japan, Korea, Malaysia, New Zealand, Norway, Singapore, Thailand, UK, USA, Vietnam.
** Selected Countries for International Calls Limited – Cambodia, Chile, Cyprus, Czechia, Egypt, France, Germany, Indonesia, Italy, Lebanon, Mauritius, Nepal, Nigeria, Pakistan, Philippines, Romania, South Africa, Sri Lanka, Taiwan, Turkey.
*** Data rounded to the nearest KB.
# National Video MMS is limited to 60 video messages per recharge.

Using your plan and inclusions

To use these Plans, you must buy and activate a TeleChoice SIM card.

Mandatory goods - These Plans do not include a handset. You need a 3G/4G compatible handset to use this service. The device needs to support 3G-850MHz and both 4G 1800MHz and 4G 700MHz banding so that you can get the best service possible.
What’s included in your monthly allowance - Your monthly call allowance can be used for standard national calls, SMS and MMS to standard Australian landline and mobile numbers, SMS and MMS as outlined in the table above, voicemail deposits and retrieval, most 13xx and 1800 numbers. Your monthly National Video MMS allowance can be used for National Video MMS as outlined in the table above. Your monthly data allowance can be used to access the internet from your 3G/4G compatible handset.
What’s excluded from your monthly allowance - Your Plan does not include any allowance for international calls, international SMS, International Roaming, 1223 directory assist as well as Premium Services, or calls or SMS to the following types of numbers: “19xx”, “0055”, “1234”, “12455” and “12456“. You may purchase International Add-Ons and Other Add-ons from us online to enable you to make calls and send SMS to international numbers, and to use extra services such as video calls and video MMS to Australian and international numbers. 
Additional Fee Information - For more information about the fees, charges and pricing applicable to your Plan, see https://www.telechoice.com.au/pricing-plans

Data: If you have exceeded the Data allowance and exhausted your Data Bank balance, you will not be able to use Data until the start of your next recharge, unless you purchase an optional Data Add-On from us online.
Data Bank: Unused Data will rollover into your Data Bank when you recharge before expiry. You must recharge before or within 2 days of expiry on the same or a higher value plan to maintain your Data Bank. Your Data Bank’s limit is outlined in the table above and any Data over that limit will be forfeited. Data Bank Data will only be used once you have exceeded your included data allowance. Any optional Data Add-Ons you purchase will also rollover into your Data Bank. If you do not recharge before or within two days after your credit expiry, you forfeit all Data in your Data Bank.
Data Add-Ons: Purchase an additional 1GB of data for $10 ($0.0098 per MB) 1GB (Gigabyte) = 1,024MB (Megabytes) or 5GB of data for $20 ($0.0042 per MB) 5GB (Gigabyte)=5,120MB (Megabytes) at any time during your credit validity period plan allowance at any one time. Data Add-Ons expire in 30 days and any unused data may be eligible to be banked, otherwise it is forfeited if you do not recharge the base plan within 2 days of expiry.

Other Add-Ons: Purchase any International Call Pack or Value Pack any time during your credit validity period. Add-Ons expire 30 days from date of purchase.  Any Add-On balance remaining will be forfeited if you do not recharge your base Plan within 2 days from expiry of the base Plan. Add-Ons can be purchased at any time.

No refund of pre-paid credit: There is no minimum term. You can cancel your plan at any time. Any included call and data value will be forfeited, and you will not be refunded.

Expiry: If you do not recharge before expiry, access to make calls, send SMS and MMS, and use data will immediately cease once your plan has expired. Expiry is 28 days and at 11:59pm AEST.

Other Information

Recharge Options
You can purchase your plans by logging online at telechoice.com.au/members , over the phone , if you have a stored credit or debit card on your account you can SMS  the words  ‘recharge  (plan amount)’ to 179. Example ‘recharge 17’. Or you may set up auto recharge.

Usage Information
You will automatically receive SMS alert notifications on reaching 50%, 85% and 100% of call, MMS, and data inclusions. Check your balance, data use, view your call history and invoices online in the My Account section of our website, telechoice.com.au/members  . Balance and invoice details are also available on your online account. You can also receive your balance via SMS. SMS the word Bal to 179.

Using your service overseas International Roaming is not available on TeleChoice Pre-paid service.

Customer Support

For more information go to www.telechoice.com.au or Call us on 028069 2638 (toll free) within Australia

9am   -   8pm AEST (Mon-Fri) 

10am - 6pm AEST (Sat-Sun)

and +61 02 8069 2638 (from overseas).
Telecommunications Industry Ombudsman

If you have any concerns or complaint(s), contact us and we will attempt to resolve the matter as quickly as possible. If you are dissatisfied with our handling of the complaint you have the right to contact the Telecommunications Industry Ombudsman (TIO). The TIO can be contacted on 1800 062 058.
 

Important Information ^ Our Fair Use Policy applies to all unlimited plans and unlimited components of plans. For details of our Fair Use Policy see https://www.telechoice.com.au/uploads/cis/a_06_Appendices/Appendix_B_-_Fair_Use_Policy.pdf

This is only a summary. This plan with full terms and conditions can be found at www.telechoice.com.au/terms-conditions This information is correct as at  23^rd November  2021 and is subject to change where we are permitted to do so by law. Visit www.telechoice.com.au for updated information about our plans and services. Business Service Brokers Pty Ltd trading as TeleChoice ABN 44 236 745 2