We accept the following payment methods

• In order to process your orders without any delay, we strongly recommend you to pay using a PayPal Verified account

• Credit card available through Paypal guest check out. Your payment information is processed securely. We do not store credit card details or have access to your credit card information.

FEATURE AND SPECIFICATIONS

TELECHOICE Online – Shipping and Delivery Information.

Fast Dispatch (Same Day before 3PM AEST [MON-FRI] or Next Business Day)

90% of our orders are dispatched the same business day once payment has been approved. Then, once your parcel is dispatched, you will be notified via email of your unique tracking number and delivery details. You will also receive the carrier's details to track and trace your order.

We ship Australia wide through Australia Post.  TRACK YOUR ORDER

Please note: due to occasional delays or other operational issues, delivery times may vary for your delivery. Over 98% of orders shipped arrive within less than the maximum transit time

Our transit guidelines for standard delivery are:

All new products sold by TeleChoice come with a manufacturer's warranty. The warranty covers all manufacturer faults, excluding any physical or liquid damage. Please refer to the following table for your manufacturer.

Australian Stock Compliance Statement

Every new mobile phone that we have available for sale here at TeleChoice which is 100% Australian stock will be fully certified for sale into the Australian retail market. Every new mobile phone that meets the 100% certification is supplied with a local Australian manufacturer's warranty. Please be aware, there are many websites providing cheaper imported products from Asia. These products do not come with a local manufacturer's warranty. If you are unsure ask the website to provide you with a compliance statement and warranty details. If they can't or won't do this, do not purchase from that website, no matter the savings.

A-Tick/RCM Compliance Statement

Every new mobile phone that we have available for sale here at TeleChoice which is 100% Australian stock is fully certified for A-Tick/RCM Compliance. A-Tick/RCM compliance ensures your new phone meets all Australian standards and is approved to be used on all Australian mobile networks. Please be aware the use of imported / non A-Tick/RCM compliant mobile phones may be in breach of federal telecommunications laws.

You can report suspicious websites and retailers to the ACMA or if you feel you may have been previously sold an illegal phone you may also report this to the ACMA on 03 9963 6800.

https://www.acma.gov.au/Industry/Suppliers/Product-supply-and-compliance/Steps-to-compliance/product-labelling

TeleChoice Return Policy

At TeleChoice, we want our customers to be completely satisfied with their purchases. We believe that our returns and refunds policy is both honest and straightforward. It's designed to give you complete confidence in purchasing through Telechoice Online Store. Please contact us at inventory1@telechoice.com.au for any enquiries.

14 Day - Defective Product Policy

If your product has developed a fault within the first 14 days of your delivery date, we offer an expedited exchange process. To help us process your exchange faster please ensure:

• The product does not have physical or liquid damage.
• The product has its original packaging and accessories.

Contact us within 14 days of your delivery date, providing your purchase details, a description of the fault , including photos of the issues you are experiencing at inventory1@telechoice.com.au or use the Online Form to submit a claim.

Dead on Arrival/Damaged in Transit

If your product is damaged in transit or is dead on arrival, please take a photo of the damage or issue with the product, and contact us immediately (same day) at inventory1@telechoice.com.au or use the Online Form to submit a claim.

Manufacturer Warranty

For information on warranty, please refer to the warranty information. This return policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.

Exclusions

Please note our 14 Day - Defective Product Policies only apply to products purchased for personal use and excludes any products purchased for resale or business use. If you purchase more then three phones/tablets/smartwatches in a single transaction and you are purchasing as (or on behalf of) a business we consider the products to be for business use.